Refund policy
JAEDALS Return & Refund Policy
At JAEDALS, we want you to love your sandals. If your purchase isn’t quite right, we’re happy to help with an exchange, subject to the terms below.
Returns & Exchanges
We accept exchange requests within 14 days from the date you receive your order.
To be eligible for an exchange, your item must:
- Be unworn and in its original condition.
- Be returned with all original packaging and tags.
- Not show any signs of wear, damage or alteration.
Refunds
We do not offer refunds for change of mind, incorrect size selection or preference.
Approved returns will be issued as:
- An exchange for another size or colour (subject to availability), or
- Store credit if your preferred replacement is unavailable.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items.
- Gift cards.
- Customised or personalised products.
- Items that have been worn, used or damaged after delivery.
Faulty Items
If you receive an item that is faulty or incorrect, please contact us within 7 days of receiving your order. Kindly include your order number and clear photos of the issue so we can assess it and arrange an appropriate resolution.
Return Shipping
Unless the item is faulty or we have sent you the wrong item, customers are responsible for the cost of returning the product to us. Original shipping fees are non-refundable.
How to Request an Exchange
Please email us at info@jaedals.com with:
- Your order number
- Your name
- The reason for your exchange request
- Photos (if the item is faulty or incorrect)
Our team will get back to you with the next steps.
Thank you for supporting JAEDALS. We appreciate your understanding and look forward to keeping you comfortable, one step at a time.