Thank you for choosing to customise your JaeDals with us! Please read through our policy carefully before placing your order.

1. No Returns or Exchanges

All customised JaeDals are made-to-order and strictly non-refundable and non-exchangeable, regardless of size, style, or change of mind. We kindly ask that you confirm all details before proceeding with your order.

2. Size Accuracy

Please ensure you are ordering the correct size. We strongly recommend visiting our store to try on JaeDals before customising, as we do not accept size-related returns or exchanges once your order has been placed.

3. Processing Time

Custom orders can take 1-3 weeks, especially during peak periods or high demand. Each pair is carefully handcrafted, and we appreciate your patience while we create something unique for you.

4. Pricing

All customised JaeDals are charged at the original price, even if the item is on sale. Discounts or promotions do not apply to customised products.

5. Design Availability

Not all JaeDals designs are eligible for customisation. Please check with us beforehand to confirm if the style you want is customisable.

6. How to Customise

At the moment, we do not offer an online system for placing custom orders. To customise a pair of JaeDals, please contact us via:

 

Instagram DM @shopjaedals_

Email info@jaedals.com

Text message +65 87424930

We will walk you through the available options and confirm your order directly.

 

7. Agreement to Policy

By placing a custom order with us, you acknowledge that you have read, understood, and agreed to all terms outlined in this Customisation Policy.