Where are our shoes made from?

Jaedals are proudly designed in Singapore and ethically handcrafted with the help of low-income women in Singapore. We aim to create social impact through our production process.

What are our shoes made of?

Jaedals are made from lightweight, durable materials including waterproof EVA soles, anti-slip rubber, and high-quality fabrics to ensure comfort and style.

How long do they last? How do I look after them?

Jaedals are designed for durability and can last for years with proper care. To maintain them:

• Gently hand wash with mild soap and water and towel dry + sun/air dry it immediately.
• Avoid prolonged exposure to direct sunlight to prevent discoloration.
• Store in a cool, dry place when not in use.

How to be a member of Jaedals?

Sign up for our loyalty program via our website to start earning points, enjoying exclusive perks, and accessing member-only discounts.

Could there be differences between what I received and what I see online and social media posts?

Please note that there may be slight differences between the actual product and what you see in the pictures due to photography lighting. Additionally, as each pair of JaeDals is lovingly hand produced, minor variations are part of what makes them unique and special.

What if the style or size I want is not available?

Feel free to DM us @ShopJaeDals or contact us on Whatsapp at +6011 2676 8520

The Product I want is out of stock, will it be restocked?

If the product you’re looking for is out of stock, we recommend clicking the “Notify me when available” button on our website to receive updates when it’s restocked. Alternatively, feel free to contact us directly—we’d be happy to check if a custom-made option is available for you.

What should I do if my order is unsuccessful?

Please contact us info@jaedals.com or Whatsapp us at +6011 2676 8520 and we will assist you.

Where do i find my order number?

Your order number can be found in the confirmation email sent to you after your purchase. If you can’t find it, check your spam or junk folder, or contact us for assistance.

When will your next new release or sales be available?

Sign up for our newsletter and follow us on Instagram to stay updated on our latest collections and releases.

Will the same size in different materials fit differently?

Yes, slight differences may occur due to the varying flexibility of materials. If you’re in doubt, feel free to reach out to us for specific sizing advice.

Should I size it up for it to be more comfortable?

Jaedals are designed to fit true to size. However, if you're between sizes or prefer a looser fit, we recommend sizing up for extra comfort

Do jaedals fit when my feet have bunions?

Yes, Jaedals are designed with adjustable straps for a custom fit, making them a great option for customers with bunions.

If I have one foot bigger than the other, what should I do? 

We recommend sizing based on your larger foot and using adjustable straps to customize the fit for the smaller foot.

Is there a first time purchase discount?

Yes! Subscribe to our newsletter to enjoy a first-time purchase discount and receive updates on exclusive offers and new launches.

What if the style or size is not available online?

Feel free to contact us via DM on @shopjaedals or Whatsapp us at +6011 2676 8520 to check availability.

What methods of payments do you accept?

We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, AMEX)
• Apple Pay and Google Pay

We’re also working on more payment options for our Malaysian JAE-WALKERS. We guarantee to achieve in giving you the best shopping experience online

Can I change my order once it's confirmed?
Please contact us via WhatsApp at +6011 2676 8520 or email info@jaedals.com and we will assist you.

For urgent enquiries, please DM us on our IG @shopjaedals instead.

How much is the delivery fee?
All deliveries are handled by Pos Malaysia / Pos Laju.

West Malaysia — RM6.00, 3–5 business days.
East Malaysia — RM13.50, 5–7 business days.

(Delivery times may be affected during holiday seasons.)

If I got the wrong size / I don't like the design, can I return or exchange?
Please contact us via WhatsApp at +6011 2676 8520 or email info@jaedals.com within 14 days of receiving your order, and we'll walk you through the return or exchange process. We'll need your name, order/tracking number, email, phone number, and reason for the return.

Want to try before you commit? What's Try JaeDals Risk-Free?
You don't have to decide right away. Order your JaeDals, try them on at home for up to 14 days, and only pay for what you decide to keep — free exchanges if the size or design isn't quite right, and free returns if they're not for you. See the full details and how to start a return here: Try JaeDals, Risk-Free

How long does it take to process my refund?
Once we receive and inspect your returned parcel, processing takes 3–5 business days. If your sandals meet our return conditions, we'll process a full refund to your original payment method.

What should I do when I receive the wrong product?
Please contact us as soon as possible, within 14 days of receiving your order. WhatsApp us at +6011 2676 8520 or email info@jaedals.com with your name, order/tracking number, and reason for the return, and we'll assist you with the exchange process.

How long do I have to return my shoes?
We offer a 14-day return and exchange policy from the date you receive your order. To be eligible, your sandals must be unworn outdoors, with original tags still attached, free of dirt, stains, or damage, and returned in their original packaging (including ribbons, if included) — in the same condition as when you received them.